Tesira's Privacy Policy

TESIRA E-commerce Private Limited (“Tesira,” “we,” “us,” or “our”) is committed to safeguarding your privacy and protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website or services. By accessing our website or engaging in any transaction with us, you agree to the terms set forth in this Privacy Policy.

1. DATA COLLECTION

Personal Information: We collect personal data from you when you engage in transactions on our platform, including but not limited to:
- - Name
  - Contact details (email, phone number)
  - Shipping and billing addresses
  - Payment information (processed through secure payment gateways)
Additional Information: We may also collect demographic data, such as postcode, preferences, and interests if required for specific services or offers.
Automatic Information: Tesira may automatically collect certain technical data, such as IP address, browser type, and device identifiers through cookies and other tracking technologies (see Section 5: Cookies).

Purpose of Collection:
We collect this data to process and fulfill your orders, improve our services, and ensure compliance with applicable legal obligations. You may choose not to provide certain personal information; however, this may limit your ability to fully utilize our services.

2. USE OF DATA

Order Fulfillment: The personal information you provide is primarily used to process and fulfill your orders, including sharing relevant details (e.g., name, contact information, and shipping address) with the vendors responsible for shipping the products.
Service Improvement: We use the data collected to improve our platform’s functionality, customer experience, and the quality of products and services offered.
Marketing and Promotional Communications: With your consent, we may use your email address and contact information to send you promotional materials about our products, services, and special offers. You can opt out of receiving these communications at any time by clicking the unsubscribe link in the email or contacting us directly.
Vendor Access to Data: Your personal information will be shared with the vendors solely to fulfill your orders. Vendors are bound by Tesira’s policies regarding data use and are prohibited from using your data for any purpose other than order fulfillment.
Data Sharing with Third Parties: Tesira does not sell, rent, or lease your personal information to any third parties without your explicit consent, except as required by law or to comply with legal processes.

3. DATA SECURITY

Data Protection Measures: We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes but is not limited to, encryption, secure access protocols, and firewalls.
Third-Party Services: Tesira uses trusted third-party payment gateways to process financial transactions. We do not store your payment information on our servers, and all transactions are secured through these third-party providers.
Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal and reporting purposes. After this period, we will securely dispose of your data in compliance with legal obligations.

4. CONTROLLING YOUR PERSONAL INFORMATION

Choice and Consent: You may choose to restrict the collection or use of your personal information by:
- - Indicating your preference not to have your data used for direct marketing purposes when prompted during checkout or account registration.
  - Contacting us at any time to revoke your consent for any specific use of your data, such as marketing communications, by emailing us at hello@tesira.co.in.
Access to Data: You have the right to access, correct, or delete your personal information stored with us. If you wish to exercise these rights, you may contact us at hello@tesira.co.in. We will take appropriate action as required by law within a reasonable timeframe.
Data Portability: In compliance with applicable data protection laws, you may request a copy of the personal data we hold about you in a structured, commonly used, and machine-readable format.

5. COOKIES AND TRACKING TECHNOLOGIES

Use of Cookies: Tesira uses cookies and similar tracking technologies to enhance your browsing experience, collect statistical data, and monitor website traffic. A cookie is a small file that is placed on your device’s hard drive. Cookies help us tailor our website to your preferences and needs.
Types of Cookies:
- - Session Cookies: Temporary cookies that remain on your device until you leave the website.
  - Persistent Cookies: These remain on your device for a longer period or until you manually delete them.
Managing Cookies: You can manage or disable cookies by adjusting your browser settings. However, disabling cookies may prevent you from taking full advantage of Tesira’s services.

6. DATA SHARING AND THIRD-PARTY DISCLOSURE

Third-Party Service Providers: Tesira works with third-party service providers to assist in fulfilling your orders, conducting transactions, and providing customer support. These service providers are bound by confidentiality agreements and are prohibited from using your data for any purpose other than performing services on our behalf.
Legal Obligations: We may disclose your personal information if required by law, in response to legal processes, to enforce our policies, or to protect our rights, property, or safety.

7. INTERNATIONAL DATA TRANSFERS

Data Transfer: If you are accessing our services from outside of India, your personal information may be transferred to, stored, and processed in India or other countries where our third-party service providers operate. By using Tesira, you consent to the transfer of your data to these locations. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your data.

8. CHILDREN’S PRIVACY

Age Restriction: Tesira does not knowingly collect or solicit personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal data from someone under the age of 18, we will take immediate steps to delete such information. Parents or guardians who believe that Tesira may have collected personal data from their child may contact us to request its removal.

9. CHANGES TO THIS PRIVACY POLICY

Policy Updates: Tesira reserves the right to modify or update this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website. Customers should review this policy periodically to ensure they understand and adhere to the changes. Continued use of the website after changes are made constitutes your acceptance of the updated policy.

10. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or the data we collect, please contact us at:

Tesira E-commerce Private Limited
Email: hello@tesira.co.in
Address: NU/9B, Pitampura, Delhi North West Delhi, DELHI 110034

This Privacy Policy is designed to be legally robust and protect customer privacy while ensuring compliance with applicable data protection laws, including the Indian Information Technology Act and international data transfer laws. Customers are encouraged to review this policy regularly to remain informed about how Tesira handles their personal data.